Startup Lessons Learned: SaaS Conversion Metrics

Ben Chestnut Sales funnel

We love Ben Chesnut’s (Mailchimp) reversed sales funnel!

We’re big into measurement here at Dasheroo. We use tools like Mixpanel, Optimizely, Google Analytics and our own businessdashboards to measure results and instrument improvements. This is particularly true in what we call the ‘auto-convert’ side of the house. These are the type of low ARPU users that we need to move through the conversion funnel without the need of sales assistance.

So I thought I’d share our current sales funnel metrics. First, as a business freemium model we do not pay for advertising! Our traffic is driven by inbound marketing – search engine optimization, lots of content marketing, an active social media presence and co-marketing with our partners like Salesforce, Infusionsoft and Shopify. Plus that great viral growth from positive word of mouth and just a great product.

Once these people visit our site, here’s how our conversion funnel stacks up:

  • 10.4% of users sign up for a free account. Yes, over 10%! That is amazing, as at other freemium businesses we’ve run we would have been thrilled to get 2-3%! And this isn’t just a blip, we have maintained this signup conversion rate for months.
  • 65% connect an application and create a dashboard (this is trending up, April was 70%). That means that healthy signup rate is also driving qualified users!
  • And that 65% connect & create their dashboard 2 minutes or less. Wow, that’s pretty fast.
  • 2.1% convert to a paid account. Our goal is 3%, so we have some work to do!
  • with a ‘DTP’ (Days to Pay) of 29 days (this is trending shorter; April was 26.5 days)
  • And an ARPU of $24.26

What’s important is to establish both what your SaaS conversion metrics are, and then set and measure against goals. At the very start of your SaaS business you may not know exactly what the goals should be, but you should definitely know what the conversion metrics are. Then measure and instrument your business to show month over month, or at least quarter over quarter gains. What are your metrics for your SaaS business, share them!

Track Our Startup: Officially Beating Our Numbers!

We have one more week of QA and bug fixing to go before we release what we call the mammoth release from hell. We’re shooting to be dev complete by end of the week and ideally target a launch for next week, but as we all know it totally depends on the QA findings. Get ’em Court! Oddly enough we’re also working on the next few releases but this one has to go out the order it was placed.

Dasheroo signupsWe got some killer mentions last week at Social Media Marketing World, that awesome event put on by Social Media Examiner. Thanks Chris Penn and Jen Newmeyer, you guys rock!

We’re are beating (and have continued to beat) our ‘New User’ KPI for the past 4 months and this month is no slouch! We are also doing great where users connect to a 3rd party application (like Google Analytics and Facebook) for our ‘engagement’ KPI this month. It’s great to get new users but having them be engaged with the product is what we’re really after. Most importantly we’re beating our revenue number for the past few months and with a freemium model that’s very cool.

We’re getting some great traction on Salesforce Appexchange installs as well, around 1-2 per day. That’s pretty good considering we don’t spend anything on marketing. If you don’t know about it, you can see your Dasheroo dashboards right within your Salesforce account. Pretty nifty.

We’re also having some pretty cool strategic meetings with bigger companies both from a partnership and customer perspective. We’ll tell you more when we can!

Gotta run, coffee time!

VIDEO: How to View a Dasheroo Dashboard in Salesforce

Need to view your dashboard in your Salesforce account? No problem! Alf our co-founder and VP of Customer Success is at it again, creating amazing videos helping you get the most out of your Dasheroo experience. This video in particular guides you through the set up process of how to view Dasheroo dashboards right inside your Salesforce account under its own tab.

Once again, this video is fantastically personal with the mellow sound of Alf’s voice.

Dasheroo Dashboard Set-Up for Salesforce.com

Alf, thanks for helping everyone make the absolute most our of Dasheroo!

Track Our Startup: Dashboard Videos + We’re Innovating!

Dasheroo kicks dashboard buttWe’ve been in a fight with the current release for about 3 weeks now and we promise we WILL kick it’s butt. It’s filled with things like scrolling insights, proper currency display, exporting a dashboard to Google Drive and additional chart displays for your Zapier insights as well as our Push API. There’s just a ton to QA, hang in there Court (our awesome QA manager) and a ton to get done (Alex, Andrew, James, Josh, you guys rock!). We’re hoping to get this out this week but can’t promise.

We are looking ahead to our next release which will include roles and permissions so those folks who need to manage users and what they have access to can do it with ease and a future Sendgrid integration.

Innovation!

Under the headline of “we’re still innovating” James has been working on a side project that involves a super-fast database which processes a TON of data in a fraction of the time we’re doing it now (which is still awesomely fast.) Why do we need this? To scale to the limitless amount of data and ideas that our users have for a dashboard and we’ll need to figure it out now. The sooner the better! We’re super excited about this project.

Dashboard Videos

Alf our VP of Customer Success has been on a video tear, where does he find the time?? If you’ve never seen one of Alf’s videos they are awesome and personable, no robots or voice overs here folks!

3 Min. Tip : Stocks on your Dasheroo Dashboard with IFTTT & Google Sheets

Dasheroo Alert Notifications

Zapier Setup Guide for your Dasheroo Business Dashboard

Setting up the Dasheroo Salesforce App and Lightning Component

 

Got a lot of stuff in flight so we gotta run!

3 Concrete Tips for Effectively Managing Your Sales Funnel

Your sales funnel should be a well-oiled machine, pushing prospects through each stage in an efficient and effective manner.
Without the right strategy, your sales funnel will soon turn into the “Bermuda Triangle,” taking qualified leads and making them disappear forever.

When was the last time you thought about the way you manage your sales funnel? If it’s been a few months (or longer), you aren’t alone. In fact, 68 percent of B2B organizations have yet to even identify their funnel. That’s a problem you don’t want to have for much longer.

However, all is not lost. With the right system in place, you can effectively manage each stage of your sales funnel. Here are three tips to follow:

Clearly Define Each StageDasheroo Sales Funnel dashboard

For example, the beginning stage may entail searching for qualified prospects via LinkedIn (among other strategies). But by the time you reach the end of the funnel, you only have one goal in mind: to secure a meeting with the decision maker, and promptly close the deal.

Each stage of the sales funnel calls for a different approach and strategy. Knowing how to move forward and what to expect allows you to make informed decisions.

You can view all of your stages in your funnel using Dasheroo dashboards for Infusionsoft, just an fyi.

Prioritize Daily Tasks

Let’s face it: every task within your sales funnel is important, but some must take priority over others. There is no two ways about it, because there is only so much time in the day.

It is a must that every member of the sales team knows how to prioritize daily tasks associated with the sales process.

Here is an example: if you spend too much time following up with dead end leads, you won’t have enough time to prospect for new leads and close deals that are in the final stage of the funnel.

Here at Dasheroo when someone signs up to our service and meets a set of criteria a task in Salesforce is automatically generated to our sales team as well as an email sent. This way if they’re not using Salesforce they at least know there is a new task waiting for them to jump on!

Search for Time Saving Opportunities

Time is money, and this is particularly true when it comes to Dasheroo's Facebook analytics dashboardsales. Any way you can save time is something to consider.

Maybe Facebook plays a big role in your sales and marketing efforts. Why do everything by hand (ewww, spreadsheets) when you can set up a dashboard to track the most important metrics for this aspect of your strategy? Not only does this save you time, but it may open your eyes to opportunities you have overlooked.

Automate your emails thanking someone for signing up to download a valuable piece of content with a request for a meeting. This one small tactic could get you qualified inbound leads that would otherwise take time out of your day.

The way you manage your sales funnel won’t be the same as the next person, and there is nothing wrong with that. All you should care about is managing your funnel in a manner that boosts productivity and increases sales.

Dasheroo Dashboards APP: Now Live On the AppExchange

We’re super excited that you can now install your very own Dasheroo dashboards on your desktop right within Salesforce!

So Josh our co-founder and VP of Product took it upon himself (thanks Josh!) to give us a few dandy screenshots that will show you exactly how to set up Dasheroo within Salesforce. Josh take it away!

Dasheroo dashboards in Salesforce

 

Dasheroo dashboards in Salesforce

 

Dasheroo dashboards in Salesforce

 

Dasheroo dashboards in salesforce

Next step? Simply log in with your existing Dasheroo account. Don’t have one? Get one now free!

Dasheroo dashboards in Salesforce

 

Dasheroo dashboards in Salesforce

 

There you have it! Dasheroo dashboards right inside your Salesforce account! Go download Dasheroo it from the AppExchange and give us a review!

We’re at Dreamforce + Lightning App Builder + New Features On The Way

It’s the first day of Dreamforce and it’s starting out to be awesome. With keynotes from Marc Benioff, Salesforce.com; Julia Hartz, Eventbrite; John Collison, Stripe; Boylon Slat, The Ocean Cleanup and so many more, plus the 150,000+ attendees here all over San Francisco, it’s pretty exciting.

However the level of douchbaggery that goes with any show like this increases with a huge increase in attendees. You know the guys who’ve been buzzing around big events like the Salesforce event for years that think they’re super awesome and they’ll tell you just how awesome? “I’m speaking at the blah, blah, blah keynote, here’s who I am and what I do and I don’t give a rat’s ass who you are and what you do.” Those types. Ewe! Spoke to one a day ago, like that, and when I tried to get a word in edgewise to actually introduce myself, he just kept on steamrolling me. I did break out “Oh great to meet you too; my wife here was the first partner ever of Salesforce.com at VerticalResponse, yeah the most downloaded app for years and years I’m sure you remember her.” No response, don’t even think it registered with him. Wait, did I just become one of “them”? No.

But, how does he know we couldn’t be a great partner or customer?! Isn’t the point of these shows to network and make deals?

Anyhoo, along with those types, there’s lots of really cool people and a ton of awesome new apps to see. Plus, some great and familiar faces like our friends at Salesforce, InsideView, Campaign Monitor, VerticalResponse, Zuora, & Full Circle Insights.

We’re lucky enough to be asked to speak tomorrow on Salesforce’s new Lightning App Builder Salesforce Components Imagebuilt on the Salesforce 1 Platform. One of our engineers was able to build Dasheroo as a component right in the mobile version of Salesforce which is really slick. Way to go Alex! We’ll be at the Marriott Marquis on 4th St. in San Francisco at 8 am Wednesday the 16th. Check out our fancy press release here. This is an expensive show so we’ve got to get the most out of it.

New Stuff

Last week Josh went through our product roadmap for our Platform and it’s pretty cool. Some notes below:

Features On Deck and/or in QA:

  • Competitor Dashboards
  • Android App
  • Google Campaigns and Goals
  • Hashtag tools for Twitter and Instagram

Features Further Down the Road…

  • More integrations with more apps
  • Speaking of more integrations, helping get other developers developing dashboards of their own with developer tools
  • Ability to have an ADMIN user manage multiple users for agencies and larger teams
  • Exporting a dashboard to a PDF so you can send reports
  • The ability for you to build your own insights!

Dasheroo in The News

Dasheroo got a nice mention on the Hooklead blog, 5 KPIs to Track on Your Dashboard, John’s Business.com article is out, 6 Rules for Following People on Twitter. His awesome Duct Tape Marketing Article hit, 3 Smart Templates to Use to Generate Leads, and Janine’s Inc.com article, is out: 5 KPIs to Measure Weekly Will Uncover Gems of Data,

We were nominated for Small Business Influencer Awards by Small Biz Trends! These are so cool. When voting starts we’ll be asking you to help us out!

Track Our Startup: SIX New Projects We’re Working On!

You can get your very own Stripe and PayPal payments dashboard at Dasheroo now! Go check them out if you use these payment solutions for your business, it’s pretty cool to see your these metrics next to your Google Analytics dashboard or your social media dashboard.

Here’s what we’ve been working on for your future Dasheroo business dashboard:

  • Josh submitted our iOS app to Apple and we’re in QA with our Android app. I won’t talk about it again until we launch!
  • Alex has been working on OAuth. This is simply a way for us to easily integrate with a ton of 3rd party applications like the ones you have on your dashboards. This also enables a top-secret integration with Salesforce.com too, more on that soon!
  • Andrew has been working on the “scaffolding” for our agency & partner admin console. If you’re an agency you want some controls over your client’s dashboards and you want to be able to easily log in and out of them from one spot.
  • James has been working on responsive design for our dashboards and Court has been busy in QA with it. This is great for integrations but also enables our dashboards to look nifty on tablets and mobile devices.
  • Competitor Dashboard – Nivi and team have been making great progress on this new dashboard template so that once James (he went to Alaska!) is back, he can assess when we can take the competitor dashboard live. You’ll be able to select this feature right from the dashboard templates to compare how you’re doing with a few metrics to how your competition is doing.
  • Dreamforce - Foo Fighters

    Do you think the Foo Fighters need a business dashboard? We do!

    OK, that’s a ton of stuff in flight!

But Wait There’s More…

We’ve decided to sponsor Dreamforce! Like we said Alex has been working on a super-secret Salesforce project and you’ll get to see it at this amazing annual event. John and Josh will also be speaking on how we did it and show you.

We’ve just had our first request for a non-profit pricing program. We were so successful with it at our last company it makes total sense. Plus we really love helping those who save people, animals and the environment, everyone should huh? Janine is taking on getting this project together since she worked it at VerticalResponse. More on that as it unfolds but it’s slightly complicated.

Back Office

We don’t have a policy for vacations here, pretty cool huh? We just work off of the “Get your sh*t done” policy. So I talked to our legal team this week who blessed a non-policy policy, for now it works for all of us so hopefully it continues to!

John at Dasheroo

P.S. I hate accounting.

Track Our Startup: Notes From Our Offsite, AWeber Business Dashboards on Deck

Team Dasheroo all got together at Chez Hingley for an one-day all-hands meeting. We fit in our living room! James, Court and Andrew came in from our Austin office and Josh and Alf came all the way in from the East Bay. It was awesome, we went through all of the great things we’re doing, prioritized what we need to do for an awesome customer experience and nailed an amazing dinner at Don Pisto’s here in San Francisco.

Team Dasheroo offsite!

James, Andrew, Court, Josh, Alf, Josh & James (again camera hogs), John!

We attended an event hosted by our lovely VC partners Cloud Apps Capital in The Battery. Guys that swank party was off the hook! Great to meet our “family” GoFormz and Insightly. Great to catch up with old Salesforce and Zuora buds as well.

Hiring

New hire started this week…Mimi Daigle, welcome aboard! Mimi hails from Austin (that’s our 4th in that great city!) and is our Director of Sales. She will be scouring the earth to find the excited people that find so much incredible value in what we provide they want to pay us.

We’ve also hired 3 other amazing folks, their names soon to be announced. We’re officially up to 10 people!

Coming Up This week

Our upcoming release is scheduled! We are shooting for this week and it’s drum roll please…AWeber!! Eventbrite business dashboards is on the heels of it but we’re not sure we can get both out.

We’re still on the billing train, getting closer every day. We’re knee deep in figuring out our sales tax issue and our UI and user experience paths.

Oh, make sure you get your buds on the VIP list before June 15 so they can get the Grande Plan free for 20 years, it’s a savings of $6k, no lie.

Board meeting with Cloud Apps is this week. We’ll also be announcing a few fantastic board advisors in the next few weeks that we’re pretty excited about.

More VideosDasheroo video: Google Sheets dashboards

Alf is at it again with a blockbuster of a video, Getting Started with Google Sheets!! Get your popcorn out this one is a doozy, but it had to be because that’s what Google Sheets are. We’ve got a ton of ways to use Dasheroo to spit out some fine-looking charts and graphs so get cozy.

Travels

Alf is traveling to New York, John will be in the Caribbean, Josh is traveling to So Cal. Whew! Guys, send HQ some pix we’ll include them in next week’s post.

Startup Stories: Lessons Learned This Week

Hi there! Hope you are doing great, and that there’s some helpful startup tips in this week’s post:

Mind Your Messaging

Kinda along the lines of what I mentioned in last week’s post about ‘Always be demoing’, don’t snub the trusty ‘ol trade show, either. Last week we did our first exhibiting event at Market NY Expo at the sprawling Jacob Javits Center in NYC. And y’now what? It was awesome! Might need to rethink this headline!We met great people, networked, got some biz dev stuff in the hopper (reseller program, anyone?) and some awesome feedback. For instance, our booth graphics said “All Your Apps…On One Dashboard. Free!” Several folks thought we were in the apps business, as in creating mobile apps. Good take away.

I was also reminded that people who visit your booth at a trade show almost never read your copy. They could stand there for minutes, scanning all your material and still ask “So what do you do?”

Free Should Mean Free

Another one? People have some serious concern about what ‘free’, as in business freemium, means. Many thought it must mean we are going to make money from selling ads within the app. No way! Once we told them certain folks would eventually pay us for more Insights or advanced features, they were satisfied. So we need to make that crystal clear in our communications.

Cohorts Are Important!

Get yer cohorts over heh! Hey these reports should drive your business, and we’ve discussed the value of cohort analysis in previous posts. We are setting up ours now, including the time between when someone initially signs up for Dasheroo to when they connect their first insight, and most importantly (especially when we launch our billing solution!), Initial Signup to a Paid Account. If you aren’t instrumenting your biz on cohorts you are leaving money on the table!

Automation is Necessary

I learned a great lesson! With the rapidly growing number of new users we are getting (thanks!), I cannot any longer manually review and enter into our CRM solution Salesforce, each person. I really really enjoyed doing that, as it gave me so much insight into the profile of our users – the type of business, where they are located around the world and so on. I personally researched and entered our first 2,500 users. But now, it’s an automated script right from our database into SFDC.

So the lessons are: 1) get your user data under control or die. Like I said, we’re now pumping in all our signups into Salesforce. But that’s only the first step. I’m looking at InsideView as a solution to appending all the vital information like company name, company size, & geo. 2) Although this will automate what I used to do manually, I will always do some random, manual spot checks to make sure I never lose sight of the type of users we are attracting.

Have an awesome week and keep on Dasherooing.