Startup Lessons Learned: It’s All About People

Every day I talk to our startup team at Dasheroo, anyone on it, I’m reminded how lucky I am to have the best team I’ve ever had the opportunity to work with.

People make technology happen, not the other way around.

Our team goes above and beyond to listen to customer’s needs and develop software that fits the future. They anticipate what will be asked for and ensure that we can grow into how we build things. That’s a pretty amazing crystal ball to look into.Startup Dasheroo basecamp project

People need to really care about what they do.

Our team is THE most caring team I’ve ever worked with. They are often up all hours, working with customers world-wide, and they contribute amazing ideas to our future. We even have a think tank project for our small team in Basecamp called Crazy Ideas. Our team is posting to that all the time and it’s not only engineers, it’s sales and marketing too!

People need to care about who they build it for.

Our team loves our customers. I send an email entitled “quick question” to all new users, just asking them where they heard about us and why they signed up. When anyone replies (and 20% of you do!) the replies go to everyone in the company. And I assure you they are read by everyone. When a support question comes in, everyone gets the email. Why? Because everyone wants to know what our users need. This startup team wants to dig in and understand how they can make our user experience the best it can be.

I write this (and the team knows it) because it’s true. Team, you are the best I’ve ever worked with, thanks from me and on behalf of all of our users for being great people!