Startup Lessons Learned: Always Be Testing

Glengarry Glen Ross is one of my fave movies, almost up there with Godfather 1 & 2. And Blake’s (Alec Baldwin) speech “Always be Closing” is a classic. A corollary to that awesome line is “Always Be Testing”. We test almost everything here at Dasheroo, looking to optimize all of our performance through the funnel.

We’re fortunate that we consistently get 9-10%+ sign up rates from our website. That’s pretty huge! A lot of folks would be super satisfied with that conversion rate and move on. But not Alf, our VP Customer Success & Janine, our CMO, they’re laser-focused on our KPIs.

They’d already done lots of signup form testing, but this time they wanted to test a completely new website, so I was all for it.

We decided on this one to go whole hog. Not testing little tiny bits like a button color or headline (we’d already done lots of that), but like I said a new site altogether. Then if we saw a decent testing variance in signup conversion rates, we could start to test out single factors.

Here’s the control above the fold homepage on the left, and the new much lighter weight site on the right:

Control on the left and the new site on the right

Control on the left and the new site on the right

So, any guesses?

The new site won. Not by a ton, but with a site already converting at 10%, we didn’t expect huge increases. Here’s our Optimizely results:

And the winner is...

And the winner is…

The new site improved our Users to New Signups conversion rate by 7.5% at a 81% confidence level. Sure we could have waited until it hit 100%, but we’ve been around the block enough times to feel confident in the outcome and we want to move the needle on our KPIs fast.

It’s important to note that although you always want a new winner, it won’t happen. And a losing test can mean you’re actually doing most things right. But…Always Be Testing!

Track Our Startup: Tracking KPIs + New Onboarding Flows

Even though last week was a shorty it didn’t stop Team Dasheroo. Plus we had a record day of users the day before Thanksgiving thanks to Duct Tape Marketing and Small Business Computing! Obviously you data geeks were NOT responsible for cooking the turkey.

In The Queue

We’re working to do our next release which is simply Dasheroo for Agencies. Mimi has been giving people “beta” demos of it. Fill this out if you want one. We just need one more feature to get it into your hands, that’s removing branding of a PDF or PNG export of your dashboards. It’s also a bunch of work to get the word out with new website assets, a press release, making sure the product is nailed and a video! Josh and team are also working on i20 (new app integrations) and after that figuring out where features like alerts and in-app messaging (so you know when we have new new features) fit in as well as a host of very large projects. It’s Dasheroo Mock up of first time user experience.tough because we want to get it all done this year but it just can’t happen.

Alf, our VP of Customer Success, sent around some new updated onboarding mocks and workflows. We’re trying to really nail a first-time user experience since we now have benchmarks of where people are getting stuck and falling off. We use MixPanel to identify and report on it. He also built a cool mock for “digests”. We would send you a business dashboard digest to your inbox so you know if there have been any changes, good or bad.

Marketing
We’re working on a few case studies, they’re always great to point to when we solve a problem for a business that someone else is having. We’re also going to be doing some website testing, which is totally exciting! I’ll let you in on all of the results when they come in. We’ll be using Optimizely to do it.
We’re finsishing up our “What is a KPI” mini site. We thought a) it’s important for all of our users to track specific KPIs even if we don’t off the app integration…yet and b) it’s great for SEO! Here you’ll get Customer Service KPIs, Marketing KPIs, Sales KPIs and Social Media KPIs. Have at ’em!
We’ve got a board meeting this week so I’m off to finish up on my reporting for it. Cheers!
John at Dasheroo

Which Test Won? A/B Testing: Aweber’s Amazing Results

From time to time we head on over to that amazing site WhichTestWon to see the latest and greatest marketing tests businesses are measuring and since we’re all geeky about measuring it gets us pretty excited!

The latest test is an awesome one. Why? It’s a B2B company! Many of the tests we see are with consumer-based companies.

So AWeber decided to do some a/b testing with their call-to-action button on their homepage for a week with one simple change, adding the word “Now.”

Which Test Won? Aweber's amazing results in a/b testingVersion A increased paid sign ups with a credit card by 12%, that’s nuts! So why not test some CTA’s yourself, use a tool like Optimizely to do it and measure your own results.