Startup Lessons Learned: Productive Board Meetings

Hi there! Dang, how the weeks fly by don’t they? Hope yours is going great. Today we’re talking about the ‘dreaded’ board meeting. I only say dreaded because I’ve heard so many CEOs refer to them that way. But at Dasheroo? No way! (at least not yet;). So here’s some startup lessons we’ve learned to help you make the most of your board meetings – they can actually be enjoyable as well as hugely productive.

First, the frequency. When our lead investor and board member, Matt Holleran from Cloud Apps Capital Partners, mentioned that we’d be having monthly board meetings, I reacted with a “Soo…you mean as in ‘every 4 weeks’ monthly?” Do you not trust me? What’s going on here?! No, it’s not a trust issue it’s all about collaborating, executing and working as a team to own the global business dashboards market. I genuinely love these frequent meetings; there’s no big surprises, the big issues are always top of mind, & we can nip other issues early on. At Dasheroo, I think we’ve developed a really productive groove with this frequency.

Now that that’s out of the way, something I was reminded of: board meetings aren’t sell jobs. Hell, that’s what you did when you were raising money! You need to be completely upfront on all levels and address f-ups head on. Sure, talk about the wins, but spend most of your time addressing misses, challenges and how your board members can help you out. That’s what they are there for.

Yeah, this is NOT our board meeting, please don't make it yours!

Yeah, this is NOT our board meeting, please don’t make it yours!

And similar to what I mentioned last week about building a valuable team, don’t bring on vanity board members. Make them count. Whether it’s deep industry knowledge or savvy business acumen to help grow your biz to the next level, judge carefully and choose wisely. And consider diversity. This should be a thorough interview process, not a free pass. The Center For Association Leadership has a good post about the various personalities you may encounter and how to deal with them.

Take notes. You need board minutes. So whether it’s someone from your legal team (we use Goodwin Proctor and love them) or your ‘Secretary’ (hate that word, but that’s how it’s referred to), or really anyone, make sure you do it. It’s required.

Last but definitely not least? Don’t make it a ‘bored’ meeting! Har dee har har. Sorry I couldn’t resist. Really, I am sorry. Anyhoo, who wrote the rule that everyone has to show up stressed and sit around some damn board table in a cramped room? “Oh look, they brought in sandwiches, San Pellegrino and Kettle chips!” Maybe you can tell I’ve attended my share of these. Loosen up the tie. For instance, think about your venue. So far, for our first 6 board meetings I have held them at a cool local restaurant called Sauce. They last 2-3 hours, we gather around my MacBook (although Sauce is happy to project it for me) and it’s a mix of more casual conversation and serious digging into the details of the biz. And always some laughs. As we grow? Who knows, will probably outgrow Sauce, but the spirit will continue on.

Remember, this is your board meeting, make it yours.

Startup Stories: How To Make Your Team Bigger Without Hiring

What am I talking about?! Here’s what I mean, and I think you all know what I’m getting at. Your ‘team’ is more than your co-workers. Sure they are the core, but without the support of others, you’ll never experience the level of success you can. Here are my startup stories this week.

So who are these ‘others’? Here’s my Key 3 that can add kick-ass value to your business:

Investors As Team

We are so lucky to have Matt and Judy from Cloud Apps Capital Partners, our lead investors in our Series A round, in our corner. If it was just ‘money’, I would have decided to do a small friends and family round and grind it out. Done that twice before, and was OK going down that path again. But when I started talking to Matt & Judy early on about Dasheroo, and the focus of their new fund (early stage + business freemium) I got intrigued. Plus, from what I already knew of their incredible connections, strategic focus and just overall ‘goodness’ I was sold. And from the get-go, their ability to help guide our strategy, establish our go-to-market plan and help establish partnerships blows me away.

Advisors As Team

It drives me bonkers when I see advisors as just names or business eye candy – good-sounding & looking names and faces to pretty up your website, but not folks that will help drive your biz. (Nothing personal but when Sheryl Crow went on the board of GotMarketing back in the day, I figured Got’s days might be numbered.) You need to really vet these folks out; they should be rabid about helping your cause. We currently have 3 top-notch, Grade-A rock star advisors. Who are they? I’m leaving that for an upcoming press release in the next week or so, but ‘who’ they are is not that pertinent for this post. They just really made sense for us from their ability to add value now, and over the long term.

One is a very successful and well-respected entrepreneur in the SMB world, and impresses the hells out of us with his practical, real world recommendations on what apps we should connect with or how we should price our agency offering. We have an all-hands with him each month. The second one is…well if I was a VC groupie he’d be on my list! He’s going to provide so much advice on how to successfully scale our business, and what pitfalls we can avoid along the way. And the third…that’s a real special one to me and our team for reasons that will be obvious when we release our press release. Tons of advice on scaling our young guppy to become a whale. She’s built a successful SMB from 0 to 1,000,000 users. Hell, that insight is gonna come in handy since we want every business in the world to have a Dasheroo dashboard!

Friends As Team

Either get them to help spread your word to their networks, plug them for some advice now and then, or both! For instance, my buddy Dave was a huge help in figuring out whether we need to charge sales tax or not; he’d just gone through a similar process with his own company. It saved me a ton of time, money and stress. Another ‘friend as team’ moment? My friend Kim included a mention of and link to Dasheroo in her company newsletter that goes out to 100,000+ SMBs! Free awareness and dozens of signups that day. So, Work Your Friends. But always give back!

What’s your experience working with advisors to expand your presence and grow your biz? Let me know!

Track Our Startup: Notes From Our Offsite, AWeber Business Dashboards on Deck

Team Dasheroo all got together at Chez Hingley for an one-day all-hands meeting. We fit in our living room! James, Court and Andrew came in from our Austin office and Josh and Alf came all the way in from the East Bay. It was awesome, we went through all of the great things we’re doing, prioritized what we need to do for an awesome customer experience and nailed an amazing dinner at Don Pisto’s here in San Francisco.

Team Dasheroo offsite!

James, Andrew, Court, Josh, Alf, Josh & James (again camera hogs), John!

We attended an event hosted by our lovely VC partners Cloud Apps Capital in The Battery. Guys that swank party was off the hook! Great to meet our “family” GoFormz and Insightly. Great to catch up with old Salesforce and Zuora buds as well.

Hiring

New hire started this week…Mimi Daigle, welcome aboard! Mimi hails from Austin (that’s our 4th in that great city!) and is our Director of Sales. She will be scouring the earth to find the excited people that find so much incredible value in what we provide they want to pay us.

We’ve also hired 3 other amazing folks, their names soon to be announced. We’re officially up to 10 people!

Coming Up This week

Our upcoming release is scheduled! We are shooting for this week and it’s drum roll please…AWeber!! Eventbrite business dashboards is on the heels of it but we’re not sure we can get both out.

We’re still on the billing train, getting closer every day. We’re knee deep in figuring out our sales tax issue and our UI and user experience paths.

Oh, make sure you get your buds on the VIP list before June 15 so they can get the Grande Plan free for 20 years, it’s a savings of $6k, no lie.

Board meeting with Cloud Apps is this week. We’ll also be announcing a few fantastic board advisors in the next few weeks that we’re pretty excited about.

More VideosDasheroo video: Google Sheets dashboards

Alf is at it again with a blockbuster of a video, Getting Started with Google Sheets!! Get your popcorn out this one is a doozy, but it had to be because that’s what Google Sheets are. We’ve got a ton of ways to use Dasheroo to spit out some fine-looking charts and graphs so get cozy.

Travels

Alf is traveling to New York, John will be in the Caribbean, Josh is traveling to So Cal. Whew! Guys, send HQ some pix we’ll include them in next week’s post.

Raising Money For Your Startup? Our Series A Funding; Lessons Learned

As you may have heard, just over a week ago (on Cinco de Mayo!) we officially launched and announced our $3,250,000 Series A funding. Woo hoo! Now, I don’t know about you, but that’s a boatload of money. Sure, uber just announced an additional $1.6 BILLION (debt) raise on top of a recent $1.2 billion round, so $3.25MM could get lost under their couch cushions. Good luck, uber!

But back to ‘lil ‘ole Dasheroo, raising money for your startup and the lessons learned. Thanks to you, our awesome users, we got the vote of confidence for our very first round of funding. Here’s some things I learned from the process:

  • Bootstrap it for a while: At Dasheroo, we kept our day jobs for the first several months, working nights & weekends for free. Then working full time for very reduced pay. We squeezed a dime outta every nickel in the process. Why is this a good plan? First, it instills a sense of financial responsibility in everyone. Second, it should allow you to show some progress, prior to asking for money which just about anyone who will give you money will want to see. At Dasheroo, we have investors that love what they call our ‘blue collar’ approach, meaning the ability to get a lot done with a little, and roll with ‘surprises’ in the form of macro economic issues or potential pivots.
  • Put skin in the game: Similar to above, if you and your founders can invest even a little of your own money it gives investors a lot more confidence in your conviction. At Dasheroo, each of the 4 co-founders invested, as did our parents. Talk about pressure!
  • Make sure you need it: And really want It. This is my 3rd start-up. For the first 2, we raised just over $1MM total for each. That’s great. It vastly reduces ‘dilution’ but may also mean slower growth depending on your business. A lot of founders grapple with this dilemma, fearing the dilution quandary and the pressure by taking ‘VC money’. So unless you feel very strongly about your near-term ability to execute, think twice! At Dasheroo, we see a large window of opportunity to own a big chunk of the global business dashboard market, so we jumped on the opportunity to grow fast.
  • Develop a great story: I know, duh! But seriously, you need a concise and compelling pitch deck, and you need to rehearse it like crazy. We were fortunate to raise the first $2MM of our round without a pitch deck, but that doesn’t mean I didn’t have a ‘pitch’, it just wasn’t in the form of slides. But I needed a pitch deck for the last $1MM, and spent several weeks on it prior to having it be ready for prime time. Need some examples? Check out SlideShare, they have tons of actual pitch decks from companies like Square and LinkedIn.
  • Don’t B.S.: Investors can smell it a mile away, and you will lose respect immediately. No one expects you to know everything, and if you get stumped during a pitch…well, you probably will freak out a little bit! So prepare all you can, make sure you hit the big notes and also prepare that you may get asked a question or two you can’t answer completely. Cop to it and stop the panic jig.
  • Focus on metrics: Especially if this is your first rodeo, your potential investors want to be comfortable that you understand the metrics that will drive your business. So even if you don’t have all the metrics you’d like early on, and/or the metrics aren’t as strong as you’d like them to be, your understanding of your KPIs is key to establishing trust.
  • Don’t take money from a-holes: Just like the adage “Don’t hire assholes”, why take money from folks you don’t feel good about? Please do not underestimate this suggestion. At Dasheroo, we are fortunate that our lead investors, Cloud Apps Capital Partners, are not just brilliant folks, they understand our business freemium model as well as anyone and they are like family. A very functional, business-focused family ?
  • Don’t blow it all in one place! You may feel extreme pressure to ‘put that money to work’ ASAP. And sure, your investors want to see rapid progress. But keep your head on your shoulders and keep some $ in the tank for opportunities that you may not have anticipated or problems like economic downturns or just plain screw-ups you make. Bottom line, have a solid financial plan, and it usually makes sense to spend the biggest % of your early stage funding on hiring exceptional people. At Dasheroo, less than 10% of our series A will be spent on conventional marketing, and about 80% is budgeted for hiring awesome folks.
  • Don’t give up! Hey, we were very fortunate for our first outside investment (thank you Cloud Apps) to be significant. But that didn’t mean we didn’t get a lot of passes after that. We did. Even when we were within $250,000 of our $3,000,000 goal. I almost closed the round early, and then within 72 hours had 2 initial meetings with 2 incredibly influential investors who each came in at $250,000. I never would have imagined that, but we hung in there, and it happened.

Alright, for sure there is not ‘one’ formula for raising money for your startup. And we’ve all seen those crazy exciting exits like SnapChat and Instagram. But for most of us, it’ll be a bit more of a long haul. So hopefully the learnings above are helpful to you. Have some other ideas? Disagree with me? Let me know!

Facebook Ads Business Dashboards Launched!

When we had our launch (read the story here) we also snuck in a few great new applications to add to your business dashboards; Emma for email marketing and Facebook Ads so you can track some of your ad stats. If you want to see the press release for our launch here it is.

We’re pretty excited about it and even more excited about our board meeting yesterday, the day after we launched Dasheroo, with our buddy Matt Holleran from Cloud Apps Capital Partners. We also had a bunch of meetings to talk about what’s going to be happening next (can’t we just relish the moment?) so after we chat this week we’ll sure be informing you about the roadmap, keep the suggestions coming though!

So for Facebook Ads, you’ll be able to filter your insights at the Ad, Ad Set, Campaign and Account level for:

  • Overview – View all of the metrics below in one insight.New Facebook Ads relevance score dashboard
  • Impressions – View your ad impressions over time. Impression = total number of times your ad entered the screen for the first time.
  • Clicks – View the total number of clicks on your ad over time. Depending on what you’re promoting, this can include Page likes, event responses or app installs.
  • CTR – View your click-through rates over time. CTR is all clicks ÷ by impressions in the date range.
  • Actions – View the number of actions taken on your ad, Page, app or event after someone viewed your ad, even if they didn’t click on it. Actions include Page likes, app installs, conversions, event responses and more.
  • Action Rate – View your action rate for your ads over time. Action rate is all actions ÷ by impressions in the date range.
  • Cost – View your ad costs over time. Filter by Ad Account, Campaign, Ad Set or single Ad.
  • Cost Per Click (CPC) – View your cost per click over time. CPC = amount spent ÷ number of clicks for the ad.
  • Cost Per Action – View your cost per action over time. Cost Per Action = amount spent ÷ number of actions for the ad.

More excitement? We also give you insights for:

  • Highest Click Through Rate – View a list of the last 7 ads that had the highest click through rate
  • Highest Relevance Score – View a list of the last 7 ads that had the highest relevance score
  • Highest Action Rate – View a list of the last 7 ads that had the highest action rate

Log into your Dasheroo account now and check them out!

There are a few things we do know that are coming:

Campaign Monitor! – If you use this cool email marketing app (and we love Alex, Craig, Sean and Andrea over at Campaign Monitor) you’ll be able to see a snapshot of your last few campaigns and how they did, how your subscriber growth is going and the trending of your overall click, open, bounce and unsubscribe rates. We hear that Aweber might be next!

Market New York (@MarketNewYork or #MKTNY) – We’ll be showing our wares in NYC, the big Javits center for a day, May 21st! This show is great, our buddy Ramon Ray is going to be there with Infusionsoft (also Smart Hustle Magazine, we love Ramon!) and Dave Kerpen from Likeable Local. We’ll be front and center with our selling shoes on (how can you sell something that is free?) in our fancy new booth. Visit John at the booth, he can’t wait to see ya!

Go check out Facebook Ads and Emma insights.